Frequently Asked Questions:

 

What’s the difference between Normal ND filters and Full Spectrum ND filters (FSND’s)?

 

A FSND filter is ideal for digital sensor cameras, which have greater low-light sensitivity than film and, subsequently, an increased susceptibility to infrared (IR) contamination. When using a standard ND filter to counter the increased light sensitivity afforded by the digital sensor and/or open your aperture, the effects of IR pollution become more apparent. This can often show up in the darker or black areas of your image, resulting in muddiness or a magenta colored shift occurring in your shot. FSND filters reduce the amount of IR and UV light that hit's your cameras sensor, eliminating this issue in bright high IR/UV light pollution scenarios.

 

What’s the difference between Full Spectrum ND filters (FSND’s), Infrared ND filters (IRND’s), and Hot-Mirror IRND filters?

FSND filters stand out for their ability to reduce not only visible light, but also infrared and ultraviolet light according to the filter’s strength (number of stops), ensuring excellent color accuracy and neutrality. Traditional IRND filters focus on eliminating only visible & infrared light, which helps reduce IR pollution, but they not address UV light spectrums. Hot-mirror IRNDs provide complete infrared light blocking regardless of stops, but require precise placement in a matte box (coated side facing the lens) and can’t be stacked without risking internal reflections or ghosting. They are also traditionally prone to more color shift than FSND filters.

 

How long does it take for an order to arrive?

Estimated shipping times can be found in the list below. Please keep in mind processing an order can take an additional 1-3 days. Tracking numbers will be provided with all orders upon shipment.

• USA Express: Average delivery time is 5-14 days.
• CAN Express: Average delivery time is 10-20 days.
• AUS Express: Average delivery time is 7-12 days.
• UK Express: Average delivery time is 6-10 days.
• Rest of the world: Average delivery time is 10-30 days.

Can I pay in my local currency?

 

The currency will be set to USD by default, this is converted to your local currency once you reach checkout a proceed to pay.

 

Why is my tracking number not working?

Sometimes it can take the shipment facility a while to update the location of your package. If you can't see any updates on the tracking after 5 business days of placing your order feel free to contact us for an update.

I ordered 2+ items, but only received one... where's my order?

 

When you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once… they are on the way! Please contact us if you have any questions about your order.

 

Why have I not received any order confirmation details?

 

Most times this is because our customers have accidentally entered their email information incorrectly. Throughout the process, we send 2-3 emails, including an order confirmation, a fulfilment notice, and a shipping notice.
If you believe you may have entered your email incorrectly, please first check your spam folder in your email, and if the problem persists, contact us with your order number and we will do our best to fix it for you.